The Click & Reserve service (the “C&R Service”) offers the possibility to reserve products presented on www.aigle.com.hk (the “Website”) and to purchase them thereafter at an AIGLE store in Hong Kong (among those proposed).

The C&R Service is offered to the members of our AIGLE Membership Club only.

The C&R Service is governed by the Website Terms and Conditions (the “Terms”) accessible by clicking here.

All terms used here and which are defined in the Terms shall have the same definition, unless otherwise expressly specified.

You can find products to reserve on the Website through the C&R Service by searching by using keywords or by selecting categories from the menu and filtering.

By clicking “Reserve Online & Try at Store” button in product page, you can reserve ONE product by following 4 reservation steps: Select Product → Select Store → Confirm Contact Information → Submit

As you must be a registered member of our AIGLE Membership Club, you can also add products into your Wishlist to share with your friends & family, and for later reservation or purchase.

FAQs

Q1. Can I use the C&R Service without being a member of our AIGLE Membership Club?
A1. No. The C&R Service is for registered members of our AIGLE Membership Club only. You must register (or log-in to your account) as member of our AIGLE Membership Club to enjoy the C&R Service.
Q2. How do I change my account details?
A2. You can change your account details by logging-in to your account using your email address and password in “Member Login” page, and you can edit your email address and login password under “My Account” page.
Q3. What do I do if I have forgotten my password?
A3. Select “Forgot Your Password?” in “Member Login” page. Then enter your email address to receive a password reset link by email.
Q4. Can I reserve more than one product per reservation?
A4. No, only ONE product can be reserved per reservation.
Q5. Can I submit multiple reservations at the same time?
A5. No, only ONE reservation can be made at the same time per account.
Q6. Do I need to pay for the C&R Service?
A6. No, the C&R Service is a free privilege of members of our AIGLE Membership Club. The purchase of a reserved product and payment will be made at the selected AIGLE store.
Q7. How will I know that you have received my reservation?
A7. We will send you an email to acknowledge receipt of your reservation, usually within 24 hours from the submission of the reservation. Please contact our Customer Service with your reservation details if you do not receive this acknowledgement email. Please note that this email is not an acceptance of your reservation by us. Your reservation is not accepted by us until we send you an email confirming the reservation, the Reservation Confirmation Email, with the reservation status update as confirmed (Ready-to-pick).
Q8. If a product is unavailable/out-of-stock, is there a way I can be notified when it is available?
A8. For queries about unavailable/out-of-stock products, please contact our Customer Service or visit one of our AIGLE stores in Hong Kong.
Q9. Can I cancel myself a reservation on the Website after submission?
A9. No, you cannot cancel a reservation yourself on the Website after submission. You can however contact our Customer Service or the selected AIGLE store to cancel the reservation. For more details about cancellation of reservation, please refer to Terms or contact our Customer Service.
Q10. Can I change myself the AIGLE store selected for purchase of the reserved product after submission of the reservation?
A10. No, you cannot change yourself the AIGLE store selected for purchase of the reserved product after submission of the reservation. Such a change requires the reservation to be cancelled first so you can then submit a new reservation with the new AIGLE store desired for purchase of the reserved product. Therefore you need to contact our Customer Service or the selected AIGLE store to cancel your reservation.
Q11. Should I need to bring the Reservation Confirmation Email to purchase the reserved product at the selected AIGLE store?
A11. Yes, in order to purchase the reserved product, you must show the Reservation Confirmation Email (printed copy or mobile) to a sales consultant in-store who will scan the QR code that is showed on that email.
Q12. Can I refuse to purchase the reserved product?
A12. Yes, if you do not purchase the reserved product at the selected AIGLE store during the Reservation Period, your reservation will automatically expire.
Q13. After purchase of a product reserved on the Website, can I ask for an alteration (e.g. to shorten the length of pants)?
A13. Yes, you can ask for an alteration at any AIGLE store in Hong Kong (excluding any AIGLE outlet stores), subject to the presentation of the related original sales memo. Please note that not all products can be altered and that an alteration service charge will be induced. Please ask a sales consultant in-store for more information and details.
Q14. Can I exchange a product that I purchased in an AIGLE store in Hong Kong and which I previously reserved through the C&R Service?
A14. Yes, in such case, application for exchange must be made within fourteen (14) days from the date of purchase, as appears on the related sales memo.
Since purchases of products in an AIGLE store in Hong Kong (even if the products were previously reserved through the C&R Service) are subject to the terms and conditions of such AIGLE store, please ask directly a sales consultant in-store for more information about applicable exchange conditions.
Q15. Can I select an AIGLE store outside of Hong Kong to purchase a product reserved through the C&R Service?
A15. No, you can reserve a product only at an AIGLE store located in Hong Kong, among those proposed (excluding discounted events and any AIGLE outlet stores).
Q16. If I have registered as AIGLE member at an AIGLE store outside of Hong Kong, or through a website other than the Website, can I use the C&R Service?
A16. No, the C&R Service is only offered to the members of our AIGLE Membership Club, which can be joined by registering at an AIGLE store in Hong Kong (excluding any AIGLE outlet stores) or on the Website.
Q17. Will I necessarily find on the Website the products that I have seen in AIGLE outlet store/AIGLE private sales/SOGO thankful week in Hong Kong?
A17. No, not necessarily since only selected products are available on the Website.
Q18. How can I contact your Customer Service?
A18.

You can contact our Customer Service:

- via email to service.hk@aigle.com ;

- via the “Contact Us” section on the Website; or

- via phone at +852-24256226, from Monday to Friday (excluding public holidays in Hong Kong), between 10 am and 5 pm.

The Pay & Collect service (the “P&C Service”) offers the possibility to purchase products presented on www.aigle.com.hk (the “Website”) and to collect them thereafter at an AIGLE store in Hong Kong (among those proposed).

The P&C Service is governed by the Website Terms and Conditions (the “Terms”) accessible by clicking here.

All terms used herein and which are defined in the Terms shall have the same definition, unless otherwise expressly specified.

You can find products to purchase on the Website through the P&C Service by searching with keywords or by selecting categories from the menu and filtering.

You can easily add selected products to your shopping bag and continue shopping.

Once you have all the products you wish to purchase, select the shopping bag icon in the top right corner of the page to open your shopping bag and review products, quantities and all details of your Purchase Order. From there you can review your selected AIGLE store for collection -among those proposed- and proceed to checkout and payment information.

If you are a registered member of our AIGLE Membership Club, you can also add products into your Wishlist to share with your friends & family, and for later purchase.

FAQs

Q1. Can I use the P&C Service without being a member of our AIGLE Membership Club?
A1. Yes. For P&C Service, you can submit a Purchase Order as “Guest”. Or you can register (or log-in to your account) as member of our AIGLE Membership Club to enjoy membership benefits and special offers.
Q2. How do I change my account details?
A2. You can change your account details by logging-in to your account using your email address and password in “Member Login” page, and you can edit your email address and login password under “My Account” page.
Q3. What do I do if I have forgotten my password?
A3. Select “Forgot Your Password?” in “Member Login” page. Then enter your email address to receive a password reset link by email.
Q4. How will I know that you have received my Purchase Order?
A4. We will send you an email to acknowledge receipt of your Purchase Order, usually within 24 hours from the submission of the Purchase Order. Please contact our Customer Service with your Purchase Order details if you do not receive this acknowledgement email. Please note this email is not an acceptance of your Purchase Order by us. Your Purchase Order is not accepted by us until we send you an email confirming the Purchase Order, the Order Confirmation Email, with status update as confirmed (Ready-to-pick).
Q5. If a product is unavailable/out-of-stock, is there a way I can be notified when it is available?
A5. For queries about unavailable/out-of-stock products, please contact our Customer Service or visit one of our AIGLE stores in Hong Kong.
Q6. What happens if I “Add To Wish List” a product?
A6. Once you “Add To Wish List” a product, it will move into “My Wishlist” under “My Account” page, you can move the products to your shopping bag or share with your friends and family.
Q7. Can I cancel myself a Purchase Order on the Website after submission?
A7. No, you cannot cancel a Purchase Order yourself on the Website after submission. You can however contact our Customer Service or the selected AIGLE store to check if the Purchase Order can be cancelled and, if it can, what are the potential consequences of the cancellation. For more details about cancellation of Purchase Orders and applicable conditions, please refer to the Terms and to the dedicated page on the Website or contact our Customer Service.
Q8. Can I change myself the AIGLE store selected for collection of the products after submission of a Purchase Order?
A8. No, you cannot change yourself the AIGLE store selected for collection of the products after submission of a Purchase Order. Such a change requires the Purchase Order to be cancelled first so you can then submit a new Purchase Order with the new AIGLE store desired for collection of the products. Therefore you need to contact our Customer Service or the selected AIGLE store to check if the Purchase Order can be cancelled and, if it can, what are the potential consequences of the cancellation. For more details about cancellation of Purchase Orders and applicable conditions, please refer to the Terms and to the dedicated page on the Website or contact our Customer Service.
Q9. Should I need to bring the Order Confirmation Email when collecting the ordered products at the selected AIGLE store?
A9. Yes, in order to collect the ordered products, you must present the Order Confirmation Email (printed copy or on mobile) to a sales consultant in-store who will scan the QR code that is showed on that email.
Q10. Can someone other than me collect the products that I ordered on the Website?
A10. Yes, collection of the products ordered can be made by anyone who shows the Order Confirmation Email to a sales consultant of the AIGLE store selected for collection. No ID verificationwill be made by sales consultants in-store. The person who shows-up to collect the products in-store will just need to present the Order Confirmation Email and sign the Collection Receipt as evidence of collection.

This is why you have to be particularly cautious to avoid unauthorized access or dissemination of the Order Confirmation Email.

Q11. Can I refuse to collect the products that I ordered on the Website and leave the AIGLE store selected for collection without the ordered products?
A11. Yes, you can refuse to collect the products you ordered on the Website before you sign off the Collection Receipt in-store but please be aware that in order to be refunded, the Purchase Order must be cancelled first. Therefore you need to ask a sales consultant in the AIGLE store (or our Customer Service) to check if your Purchase Order can be cancelled and, if it can, what are the potential consequences of the cancellation.

Cancellation of a Purchase Order is necessary so you can be refunded accordingly.
For more details about cancellation of Purchase Orders and refund and applicable conditions, please refer to the Terms and to the dedicated page on the Website or contact our Customer Service.
Q12. When in-store to collect the ordered products, am I able to collect only a part of them?
A12. Yes, you can collect only part of the products before you sign off the Collection Receipt in-store but this will require the Purchase Order to be cancelled first so you can then purchase the products you actually wish directly in-store. Therefore you need to ask a sales consultant in-store (or our Customer Service) to check if your Purchase Order can be cancelled and, if it can, what are the potential consequences of the cancellation.

Cancellation of a Purchase Order is necessary so you can be refunded accordingly.
For more details about cancellation of Purchase Orders and applicable conditions, please refer to the Terms and to the dedicated page on the Website or contact our Customer Service.
Q13. After purchase of a product on the Website, can I ask for an alteration (e.g. to shorten the length of pants)?
A13. Yes, you can ask for an alteration at any AIGLE store in Hong Kong (excluding any AIGLE outlet stores), subject to the presentation of the related original Sales Memo. Please note that not all products can be altered and that an alteration service charge will be induced. Please ask a sales consultant in-store for more information and details.
Q14. Can I use AIGLE gift voucher for P&C Service?
A14. No, AIGLE gift vouchers cannot be used for P&C Service.
Q15. If I am Platinum or Gold member of the AIGLE Membership Club, can I redeem my bonus points online for P&C Service?
A15. No, P&C Service does not accept bonus points redemption currently.
Q16. If I am Silver member of the AIGLE Membership Club, can I check my accumulative spending by logging-in to my membership account on the Website?
A16. No. You can however check your accumulative spending in AIGLE stores in Hong Kong (excluding any AIGLE outlet stores) or contact our Customer Service.
Q17. Can I select an AIGLE store outside of Hong Kong to collect products purchased through the P&C Service?
A17. No, you can collect purchased products only at an AIGLE store located in Hong Kong, among those proposed (excluding discounted events and any AIGLE outlet stores).
Q18. Will I necessarily find on the Website the products that I have seen in AIGLE outlet store/AIGLE private sales/SOGO thankful week in Hong Kong?
A18. No, since only selected products are available on the Website.
Q19. What if I am unable to collect products during the Collection Period and no one can collect the products for me?
A19. In such case, please contact immediately our Customer Service or the AIGLE store selected for collection. Please be reminded that cancellation of a Purchase Order and refund are only possible within fourteen (14) days from the Order Confirmation Email (and same for exchange of products).
Q20. How can I contact your Customer Service?
A20. You can contact our Customer Service:
- via email to service.hk@aigle.com ;
- via the “Contact Us” section on the Website; or
- via phone at +852-24256226, from Monday to Friday (excluding public holidays in Hong Kong), between 10 am and 5 pm.

Payment

All terms used here and which are defined in the Website Terms and Conditions accessible by clicking here (the “Terms”) shall have the same definition, unless otherwise expressly specified.

PAYMENT METHOD
Only payment with following credit cards are available on the Website for the P&C Service:

  1. Visa
  2. MasterCard
  3. American Express

PAYMENT CURRENCIES
Online purchases are charged in HKD ONLY.

PAYMENT CONDITIONS
The credit card used for payment will not be charged until the Purchase Order is confirmed by us. However, it may show a pre-authorization of the funds immediately upon submission of the Purchase Order.

Please note that Purchase Orders are placed with us, Green Square Marketing Limited, a Hong Kong based company. Your card issuer may apply international bank charges. In addition, if your credit card is not denominated in HKD currency, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. We have no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before submitting a Purchase Order.

FAQs

Q1. When will I be charged for the price of products ordered?
A1. Your card will be charged upon confirmation of your Purchase Order by us (i.e. on the date of the Order Confirmation Email). However, it may reflect deduction of funds before, upon submission of the Purchase Order.
Q2. Is saving my credit card information secure?
A2. No credit card information are stored on the Website. Such information is encrypted using the Secure Socket Layering (SSL) technology. Payments are processed by our technical provider Adyen.
Q3. Why did the payment on the Website with my credit card fail?
A3.

If payment with your credit card fails, please contact your issuing bank. Before doing so, please ensure that:
a) the card details and payment information entered are correct,
b) your credit card has not expired.

Cancel & Refund

All terms used here and which are defined in the Website Terms and Conditions accessible by clicking here (the “Terms”) shall have the same definition, unless otherwise expressly specified.

Cancellation of a Purchase Order made through the P&C Service and, as the case may be, the corresponding refund (being applicable if payment has been charged and therefore if the Purchase Order has been confirmed by us) are only possible:

- before collection of the ordered products at the selected AIGLE store (and therefore before signature of the Collection Receipt in-store), and
- within fourteen (14) days from the date of the Order Confirmation Email.

Please be aware that no refund of a Purchase Order will be made if the Purchase Order is not cancelled (or if the Purchase Order cannot be cancelled).

Before cancellation of a Purchase Order, we advise you to check with our Customer Service or with a sales consultant of the AIGLE Store selected for collection of the products the consequences that such cancellation may have, including without limitation on any discount which may have applied to the Purchase Order or, if you are a member of the AIGLE Membership Club, on your membership tier.

We reserve the right to refuse cancellation of a Purchase Order if, due to your action, the products are no longer in resalable condition (e.g. and without limitation, in the event the products have been damaged in-store, or if labels or hangtags have been removed, etc.).

FAQs

Q1. How can I cancel a Purchase Order which has already been confirmed and get a refund?
A1. To cancel a Purchase Order which has already been confirmed, you need to contact our Customer Service or the AIGLE store selected for collection and, if the Purchase Order can be cancelled, we will arrange for the refund process with our technical provider Adyen.
Q2. Can I ask for cancellation of a Purchase Order and get a refund after I have collected the products?
A2. No, if you have collected the products and signed the Collection Receipt in-store, no cancellation and therefore no refund is possible. However you can exchange the products if the conditions for exchange are met. For more details about the exchange process and applicable conditions, please refer to the Terms and to the dedicated page on the Website or contact our Customer Service.
Q3. How long does it take to get a refund?
A3. If you are eligible to get a cancellation and therefore a refund, we will process the refund as soon as possible upon receipt. Refunds will be made by the issuer of the credit card used for payment and normally within ONE (1) month, depending on each credit card issuer. We invite you to contact the issuer of your credit card for more details and status updates.

Exchange

All terms used here and which are defined in the Website Terms and Conditions accessible by clicking here (the “Terms”) shall have the same definition, unless otherwise expressly specified.

Exchange of products purchased through the P&C Service is possible subject to the following:

Exchange conditions and requirements:

  1. Application for exchange of products must be made within fourteen (14) days from the date the related Purchase Order was confirmed by us (i.e. from the date of the related Order Confirmation Email). Such date also appears on the related Sales Memo;
  2. Products applied for exchange must be returned in resalable condition;
  3. All product labels and hangtags (including slings) must not have been removed or damaged;
  4. Such products must not have been worn or used;
  5. Such products must not have been damaged, soiled, washed or modified (products only tried on being acceptable);
  6. In addition, in order for footwear to be exchangeable, the shoe box must also be returned;
  7. Due to hygiene concerns, socks, insoles and underwear are non-exchangeable and non-returnable.

 

Exchange process & policy:

  1. Exchange of products is subject to the presentation of the original Sales Memo and can be made at any AIGLE store in Hong Kong (excluding any AIGLE outlet stores). The sales consultant in-store will ensure that the applicable exchange conditions and requirements are met.

    Please be aware that the presentation of the electronic invoice is not sufficient, it is the original Sales Memo which is necessary.

  2. Exchange can be made with any type(s) of product(s) in-store (whether the same or different type(s) than the product(s) you wish to exchange), provided that the (total) price of such product(s) is the same or is higher than the price of the product(s) you wish to exchange. If the price of the new/replacement product(s) chosen is higher than the price of the product(s) you wish to exchange, you will have to pay the price difference in-store.
  3. Each product can only be exchanged once.
  4. Any gift with purchase or promotional give-away that was issued in original purchase shall be returned together with the exchanged/returned product in an unused and undamaged condition in its original packaging.
  5. Please be aware that prices, promotion, terms and conditions as well as restrictions can be different between those which apply to the Website and those which apply to each AIGLE store in Hong Kong.

FAQs

Q1. Do I need to return the shoe box if I want to exchange footwear?
A1. Yes, you have to bring back the shoe box. We reserve the right to refuse the exchange if the shoe box is missing.
Q2. During exchange process, can I enjoy the same discount/offer for new/replacement product(s) as those that I got as part of the Purchase Order on the Website?
A2. In the process of exchange, we will refer to the discounted value of that product(s) as shown on the Sales Memo and, if applicable, to your AIGLE Membership status before checkout. Please be aware that exchange policy may not be applicable to various promotion programs: please contact our Customer Service or ask a sales consultant in an AIGLE store in Hong Kong for more details.
Q3. Can I exchange a product that I purchased in an AIGLE store in Hong Kong and which I previously reserved through the C&R Service?
A3. Yes, in such case, application for exchange must be made within fourteen (14) days from the date of purchase, as appears on the related sales memo.
Since purchases of products in an AIGLE store in Hong Kong (even if the products were previously reserved through the C&R Service) are subject to the terms and conditions of such AIGLE store, please ask directly a sales consultant in-store for more information about applicable exchange conditions.

Updated September 2018

This Personal Information Collection Policy (the “Policy”) sets out our practices with respect to the handling of your Personal Data (as hereinafter defined).

Any reference to “we”, “us” and “our” in this Policy is intended to refer to Green Square Marketing, a company incorporated under the laws of the Hong Kong Special Administrative Region with Company Number 875300 and/or to Aigle (Macao) Ltd., a company incorporated under the laws of Macau Special Administrative Region with Registration Number 27048SO.

We reserve the right to amend this Policy from time to time without notice. We therefore recommend you to check its content regularly.

This Policy is made in the English language. In the event this Policy is also published in another language and there is any inconsistency or discrepancy, the English version shall prevail.

We hereby commit to take all reasonable measures to ensure the confidentiality and protection of your personally identifiable information, including, without limitation, your name, gender, date of birth, telephone number, e-mail address and mail address (“Personal Data”) and to comply with applicable laws, including the provisions of the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

 

1. Collection of Personal Data

We collect Personal Data:

- at the time you join the AIGLE Membership Club, whether in an AIGLE store or on our website www.aigle.com.hk (the “Website”);

- when you register as “Guest” on the Website; and/or

- when you wish to use certain functionalities, features or services of the Website.

We may also ask you to supply additional Personal Data from time to time thereafter.

You are not obliged to provide us with Personal Data but if you fail to do so, you may not be able to become or, as the case may be, to remain, a member of the AIGLE Membership Club and/or to use certain functionalities, features or services of the Website.

 

2. Purpose and use of Personal Data

We will use the Personal Data collected from you:

- for direct marketing and promotion through different formats (such as, without limitation, electronic emails, SMS, phone calls or mails) regarding our products (apparel, footwear and other AIGLE branded products), and also for member events, news, special promotions and services in relation to the AIGLE brand and products;

- for market research to improve the Website and our product range;

- to allow you to (i) become or, as the case may be, remain, a member of the AIGLE Membership Club and enjoy the related benefits, and/or to (iii) use certain functionalities, features or services of the Website; and

- for any other purposes incidental or directly related to the above.

You can refuse to receive marketing and promotion materials from us by checking the suitable box (opt-out) in the relevant application form and, at any time after registration, by opting-out as may be indicated in said materials or by contacting our Customer Service.

 

3. Transfer of Personal Data

We will not disclose or transfer your Personal Data without your prior consent to any third parties other than:

- the other companies of the AIGLE group incorporated in Hong Kong or France (the “Other AIGLE Companies”);

- our authorized third party contractors and those of the Other AIGLE Companies, such as, without limitation, the contractors in charge of the storage and/or processing of Personal Data; and

- any person or entity when required by law, a court order or by any government, regulatory or administrative authorities.

Therefore you acknowledge that your Personal Data may be transferred to jurisdictions outside of Hong Kong and Macau, in particular, without limitation, to France.

4. Processing of Personal Data

Your Personal Data will be stored and processed through electronic and automated means directly by us, by the Other AIGLE Companies, by our authorized third party contractors and/or by those of the Other AIGLE Companies.

 

5. Security, retention and removal of Personal Data

Reasonable efforts will be made by us to:

- ensure to safeguard and keep your Personal Data in a secured way; and

- ensure that your Personal Data can only be accessed by our employees, those of the Other AIGLE Companies and the employees of our authorized third party contractors and those of the Other AIGLE Companies.

However complete security cannot be guaranteed and you acknowledge that the provision of Personal Data to us is made at your own risk. To the extent permissible by applicable law, we are not responsible for any direct, indirect, consequential or special damages arising out of or further to the provision of Personal Data by you to us.

As long as you do not request the deletion of your Personal Data by contacting our Customer Service, your Personal Data will be kept as required to fulfill the purposes defined in article 2.

You shall be aware that should you request us to delete your Personal Data, you will not be able to remain a member of the AIGLE Membership Club and/or to continue to use certain functionalities, features or services of the Website.

 

6. Accuracy of Personal Data

When providing us with Personal Data, you represent and warrant that you are using your actual identity. Your Personal Data shall be true, accurate, current and complete in all respects as at the time of provision. We will not be liable for any error that may result in your submission of incorrect information.

If you are under the age of 18, you must provide us with a written authorization from a parent or guardian in order to join the AIGLE Membership Club, to register as “Guest” on the Website or and/or to use certain functionalities, features or services of the Website.

It is your responsibility to inform us and request correction in case of change to your Personal Data held by us.

 

7. Access and correction/change to Personal Data

You have the right to request access and correction/change to your Personal Data at any time. Depending on the type of Personal Data and on whether you are a member of the AIGLE Membership Club or not, you have the possibility to access and correct/change certain of your Personal Data by logging-in to your account on the Website. Otherwise you can contact our Customer Service.

We may, at our own discretion, charge you a reasonable fee for the processing of any request of access, correction/change or removal of Personal Data made to our Customer Service.

 

8. Customer Service

You can contact our Customer Service:

- via email to service.hk@aigle.com;

- via the “Contact Us” section on the Website; or

- via phone at +852-24256226, from Monday to Friday (excluding public holidays in Hong Kong), between 10 am and 5 pm.

9. Severability

If any of the provisions of this Policy is deemed to be invalid, illegal, or for any reason unenforceable, that provision will be deemed severable and will not affect the validity, legality or enforceability of the remaining provisions.

© Aigle. This Website Products info & photos is for reference only. For further product information, please visit our stores.