Retail Store

Aigle is a famous French lifestyle fashion brand retailer in Hong Kong and Macau. 

To cope with our expansion of business, we invite dynamic individuals to join us as:

Customer Relations Co-ordinator

Job Responsibilities

Reporting to the Senior Retail Manager, the Customer Relations Coordinator will be responsible for :

• handling and resolving customer services inquiries/complaints via incoming calls, email or social media communication in a prompt, courteous and professional manner
• Cooperating and liaising with both internal and external parties at all levels to ensure timely resolution of customer requests and problems for daily operations
• Identifying the opportunities for improving the customer experience for both online and offline platforms
• Maintaining good customer relationship
• Providing administrative and clerical support to the Retail Team
• Performing ad-hoc assignments and other duties as required

Requirements

• Tertiary education with 3 years’ relevant experience on retail operations or customer service
• Experience and knowledge in fashion retailing are advantages
• Good command of spoken and written English, Chinese and Putonghua is preferred
• Mature, positive, responsible, self-motivated, independent and open minded
• Well-organized and able to work under pressure
• Strong interpersonal and communication skills as a team player
• Proficient in MS Office, including PowerPoint, Excel and Chinese Word Processing

Interested parties please send your CV to hrd.hk@aigle.com

HR & Admin Manager

Job Responsibilities

• Provide full spectrum of HR services including staff recruitment and selection, compensation and benefits, performance management, employee relations and training support
• Manage to provide efficient general administrative functions to the office and the retail shops operations
• Formulate and enhance HR & Admin policies and procedures for regular improvement and for better internal control
• Provide professional supports and advices to business units and coordinate with functional heads in building and maintaining strong staff relationships and morale
• Lead to organize and manage orientation, training, company and staff events and CSR programs
• Prepare regular HR reports and assist in HR budget and variance analysis for management review
• Assist in ad hoc projects as assigned

Requirements

• Degree holder in Human Resource / Business Administration or related discipline with at least 5 years relevant experience, preferred gained in retail industry
• Familiar with employment ordinance and other relevant legislations for HK & Macau
• Familiar with computerized HR systems, MS Office and Chinese Words Processing
• Independent, self-motivated with excellent interpersonal, communication and people management skills
• Good command in both written spoken of English and Chinese
• Strong interpersonal and communication skills as a team player
• Candidate with less experience will be considered as Assistant HR & Admin Manager

Interested parties please send your CV to hrd.hk@aigle.com