AIGLE

Aigle is a famous French lifestyle fashion brand retailer in Hong Kong and Macau. 

To cope with our expansion of business, we invite dynamic individuals to join us as:

Customer Relations Co-ordinator

Job Responsibilities

Reporting to the Senior Retail Manager, the Customer Relations Coordinator will be responsible for :

• handling and resolving customer services inquiries/complaints via incoming calls, email or social media communication in a prompt, courteous and professional manner
• Cooperating and liaising with both internal and external parties at all levels to ensure timely resolution of customer requests and problems for daily operations
• Identifying the opportunities for improving the customer experience for both online and offline platforms
• Maintaining good customer relationship
• Providing administrative and clerical support to the Retail Team
• Performing ad-hoc assignments and other duties as required

Requirements

• Tertiary education with 3 years’ relevant experience on retail operations or customer service
• Experience and knowledge in fashion retailing are advantages
• Good command of spoken and written English, Chinese and Putonghua is preferred
• Mature, positive, responsible, self-motivated, independent and open minded
• Well-organized and able to work under pressure
• Strong interpersonal and communication skills as a team player
• Proficient in MS Office, including PowerPoint, Excel and Chinese Word Processing

We offer a competitive remuneration package to the right candidate

Interested parties please send your CV to hrd.hk@aigle.com

(All information collected will be kept in confidential and only for the employment-related purpose)